ServiceNow -Technical Lead and Architect -Manager

<div style="font-family:Arial;font-size:1.0em"><p>At EY, we’re all in to shape your future with confidence. </p><p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. </p><p>Join EY and help to build a better working world. </p></div><div style="font-family:Arial;font-size:1.0em"> </div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>The opportunity</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job purpose</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are seeking a highly experienced ServiceNow Manager with 8-10 years of expertise to lead our ServiceNow initiatives. The ideal candidate will possess a strong background in integration, UI Builder, Playbook, and CIS-CSM, along with in-depth knowledge of dispute management and Financial Services Operations (FSO). This role will involve strategic oversight, team leadership, and the delivery of high-quality ServiceNow solutions that align with our business objectives.</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Your key responsibilities</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Skills and attributes for success</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven expertise in dispute management processes and Financial Services Operations (FSO).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of ServiceNow modules, functionalities, and best practices.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong analytical and problem-solving skills with a focus on delivering business value.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Good to have CIS-CSM or IRM.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Education Level</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">High School Diploma/GED, Technical Diploma,</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Associate’s degree/College Diploma,</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Non-Degree Program, Bachelor’s Degree,</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we look for</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What working at EY offers</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:</span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support, coaching and feedback from some of the most engaging colleagues around</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Opportunities to develop new skills and progress your career</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The freedom and flexibility to handle your role in a way that’s right for you.</span></li></ul><p> </p><div style="font-family:Arial;font-size:1.0em"><p><b>EY | Building a better working world </b></p><p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div>