TechOps - DE - CloudOps - Infra - Manager

<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Infra Support Engineer</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>The opportunity</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As an <strong>Infra Support Manager</strong>, you will lead a high performing team of Infra &amp; SRE engineers responsible for delivering stable, secure, resilient, and automated cloud/onprem environments.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You will be accountable for operational excellence, engineering maturity, stakeholder engagement, and strategic improvements across infrastructure platforms.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You will drive reliability, automation, proactive risk management, and continuous improvement initiatives while empowering your team through coaching, mentoring, and performance excellence.</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Your key responsibilities</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Leadership &amp; People Management</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead, mentor, and grow a team of Senior and Junior Infra/SRE engineers.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Own workforce planning, skill development, hiring, performance reviews, and succession planning.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Promote a culture of accountability, collaboration, and continuous learning.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide clear direction, remove blockers, and ensure teams deliver high‑quality outcomes.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Operational Ownership &amp; Service Reliability</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Own end‑to‑end uptime, performance, and reliability metrics across supported infrastructure.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Define, track, and report SLOs/SLIs, operational KPIs, observability maturity, and incident metrics.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead major incident bridges, coordinate cross‑functional resolution, and ensure strong RCAs.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Build proactive maintenance plans, reliability roadmaps, and ops maturity frameworks.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Strategic Planning &amp; Improvements</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Identify long‑term operational risks, tech debt, and improvement areas; create mitigation plans.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive automation-first strategy across provisioning, patching, monitoring, and compliance.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead modernization initiatives such as cloud migration, DevOps adoption, and infra-as-code.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Partner with architecture teams for platform decisions, capacity planning, and future scaling.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Stakeholder &amp; Cross‑Functional Collaboration</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work closely with application owners, environment management teams, cloud teams, cybersecurity, and leadership.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Act as primary contact for service health, escalations, operational reviews, and client interactions.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Present operational updates, dashboards, improvement actions, and reliability insights to leadership.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Governance, Compliance &amp; Process Excellence</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Accountable for adherence to ITSM processes — Incident, Problem, Change.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure audit readiness, risk controls, and compliance across environments.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Standardize runbooks, SOPs, and operational documentation across the team.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive maturity in monitoring, alerting hygiene, RCA quality, and patching/vulnerability compliance.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Innovation, Automation &amp; Engineering Excellence</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Advocate for modern engineering practices (SRE, DevOps, GitOps, IaC).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Sponsor automation initiatives that eliminate toil and improve speed/quality.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Encourage PoCs, new tool evaluations, and adoption of best‑in‑class observability solutions.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Skills and attributes for success</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Leadership &amp; Influence</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong people‑management, mentoring, and coaching abilities.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to inspire teams, build trust, and drive results through empowerment.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Skilled in conflict management, team motivation, and performance alignment.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Technical Depth</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of Linux/Unix, Cloud (Azure/AWS/GCP), networking, monitoring, SRE concepts.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to review technical designs, challenge solutions, and provide SME guidance.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Comfortable with automation standards, code reviews, and architecture discussions.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Strategic Thinking</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to balance operational needs with long-term engineering improvements.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Skilled in planning, risk management, prioritization, and capacity forecasting.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Operational Excellence</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong experience with ITSM, MIM leadership, RCA governance, and operational KPIs.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to drive reliability improvements and uplift monitoring/observability.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Communication &amp; Collaboration</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent written and verbal communication.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Skilled in presenting insights, leading discussions, and handling stakeholder escalations.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to influence without authority and coordinate across global teams.</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>  </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Behavioral Strengths</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">High ownership, proactive mindset, and calmness under pressure.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Structured problem solver with a process‑driven approach.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Operates with integrity, transparency, and customer‑centric mindset.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>To qualify for the role, you must have</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">9–14 years of experience in Infra Support, Cloud Operations, DevOps, or SRE</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At least 3–5 years of people-management or technical‑leadership experience</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong expertise in Linux/Unix, Cloud Infrastructure (Azure/AWS/GCP), automation &amp; monitoring</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven experience leading MIM bridges, RCAs, operational governance, and stakeholder interactions</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands-on exposure to automation, configuration management (Ansible), GitOps or IaC practices</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of SRE frameworks (SLIs/SLOs/error budgets)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience managing patching, compliance, vulnerability remediation programs</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to handle global teams in a follow‑the‑sun or 24x7 model</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong communication, decision-making, and leadership capabilities</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">No location constraints; ability to work across time zones</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience leading cross‑functional technical discussions and providing SME guidance during design, automation, and troubleshooting sessions</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven ability to drive end‑to‑end operational improvements, including reducing MTTR, improving automation coverage, and strengthening monitoring maturity</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong experience in planning and executing environment upgrades, migrations, and lifecycle activities with minimal downtime</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to create high‑quality technical documentation such as SOPs, runbooks, RCA reports, and automation playbooks</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands‑on experience in evaluating new tools, technologies, and cloud-native solutions to recommend improvements in stability, cost, and operational efficiency</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Technologies and Tools</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> Must have</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Advanced cloud expertise in Azure/AWS/GCP, including governance, cost optimization, IAM, networking, and platform reliability.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience managing multi‑region, multi‑environment cloud infrastructures (production + non‑prod)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Deep Linux/Unix expertise with ability to guide teams on performance, debugging, kernel tuning &amp; security hardening.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of enterprise networking — routing, firewalls, load balancers, VPN, proxies, DNS architecture.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">SRE Practitioner certifications</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands‑on experience with monitoring &amp; observability ecosystems — Splunk, Prometheus, Grafana, ELK, Dynatrace, App Insights, CloudWatch, etc.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to define monitoring standards, alert hygiene policies, dashboards, and service health KPIs</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong automation skills using Ansible, Git/GitHub, Python/Shell/Bash, CI/CD tools.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience implementing infrastructure-as-code or GitOps practices (Terraform, ARM/Bicep, CloudFormation exposure preferred).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong patching, compliance, security, and vulnerability lifecycle understanding including interaction with Cyber/CTO teams..</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands‑on experience with ITSM tools – ServiceNow, Jira, Azure DevOps; ability to define processes and governance.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with virtualization &amp; storage platforms (VMware vSphere, Veeam, NetApp, SAN/NAS concepts).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Understanding of backup &amp; DR planning, replication strategies, RPO/RTO design.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to evaluate new tools for observability, automation, compliance, or productivity.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Good command of log analysis, event correlation &amp; root cause isolation..</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience leading environment migrations, upgrades, modernization, or cloud transformation projects.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong><br>Good to have</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Cloud Architect or DevOps Professional</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands‑on Kubernetes knowledge (AKS/EKS/GKE) and container runtime concepts</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Knowledge of service mesh, ingress controllers, and container security</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Exposure to configuration‑drift tools like Puppet/Chef/SaltStack</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with Zero Trust Security, MFA, identity governance, and cloud security tools</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Knowledge of SOAR/SIEM integrations in operational contexts</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with FinOps practices — cost forecasting, budgeting, optimization reports</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with ETL operations or data platform reliability (if supporting data workloads)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with SLO/SLI frameworks, reliability modeling, and capacity forecasting tools</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Knowledge of secrets management systems (Vault, Azure Key Vault, AWS KMS)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with workflow automation using ServiceNow, Logic Apps, Power Automate, Rundeck, Jenkins, or GitHub Actions</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with compliance frameworks (ISO 27001, SOC2, NIST, CIS Benchmarks)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands-on experience with log pipelines, agents, forwarders, and distributed tracing tools</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Understanding of API gateways, reverse proxies, and integration services</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience guiding teams in code review, standards enforcement, and automation best practices</span></li></ul><p><br><br></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we look for</strong><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Enthusiastic learners with a passion for cloud technologies and DevOps practices.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Problem solvers with a proactive approach to troubleshooting and optimization.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Team players who can collaborate effectively in a remote or hybrid work environment.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Detail-oriented professionals with strong documentation skills.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we offer</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.</span></p><p> </p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Continuous learning:</strong><strong> </strong>You’ll develop the mindset and skills to navigate whatever comes next.<strong> </strong></span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Success as defined by you</strong><strong>: </strong>We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Transformative leadership</strong><strong>: </strong>We’ll give you the insights, coaching and confidence to be the leader the world needs.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Diverse and inclusive culture:</strong><strong> </strong>You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</span></li></ul><p> </p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b></span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  </span></span></p>