Customer Success Advocate

<span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:1:j_id413:j_id415"><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:1:j_id413:j_id419">We are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct’s Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement. <br> <br>*This is a hybrid role: 3 days per week onsite*</span></span><br/><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:2:j_id413:j_id415"><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:2:j_id413:j_id419">Key Responsibilities: <br>• Be a leading product expert for Account Manager inquiries <br>• Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise <br>• Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions <br>• Subject matter expert in Sage Intacct solutions and module add-ons <br>• Help drive Product Management roadmap through the voice of the Customer <br>• Work alongside Customer Strategy &amp; Value Teams to drive product adoption <br>• Monitor product usage and patterns <br>• Recommend training paths for success by customer role <br>• Support escalation management <br>• Customer Account Review participation leading Value Assessments <br>• Aid in the development and execution of customer onboarding deliverables <br>• Participate in Community Q&amp;A <br> <br> <br>Requirements: <br>• Bachelor’s Degree in Business, Accounting, or a related field required <br>• Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions <br>• Strong knowledge of accounting principles and financial reporting <br>• Professional services, solution consulting, or consulting backgrounds desired <br>• Ability to interact with customers, review complex requirements, and provide detailed solutions <br>• Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.) <br>• Strong written and verbal communication skills required <br> <br>Plenty of perks: <br>• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) <br>• Comprehensive health, dental and vision coverage <br>• 401(k) retirement match (100% matching up to 4%) <br>• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) <br>• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date <br>• 5 days paid yearly to volunteer (through Sage Foundation) <br>• $5,250 tuition reimbursement per calendar year starting 6 months after hire date <br>• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) <br>• Library of on-demand career development options and ongoing training offerings <br> <br>What it’s like to work at Sage: Careers homepage - <a href="https://www.sage.com/en-us/company/careers/" target="_blank">https://www.sage.com/en-us/company/careers/</a> Glassdoor reviews - <a href="https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm" target="_blank">https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm</a> LinkedIn page - <a href="https://www.linkedin.com/company/sage-software" target="_blank">https://www.linkedin.com/company/sage-software</a> <br> <br>#LI-JM1</span></span>