TechOps-DE-AMS-Mulessoft Engineer-Senior

<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>The opportunity</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are looking for an experienced MuleSoft Support Engineer to join our team. The ideal candidate will have 6 to 8 years of hands-on experience in supporting and maintaining MuleSoft applications and integrations. You will play a critical role in ensuring the reliability and performance of our integration solutions, providing technical support, and collaborating with development teams to enhance our API management capabilities.</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Your key responsibilities</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide expert technical support for MuleSoft applications, APIs, and integrations, ensuring optimal performance and availability.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Troubleshoot and resolve complex issues related to MuleSoft integrations, including analyzing logs and debugging applications.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with development teams to implement best practices for API design, development, and deployment.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Monitor MuleSoft environments to ensure high availability, performance, and security.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist in the deployment and configuration of MuleSoft applications across various environments (development, testing, production).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work closely with business stakeholders to understand requirements and provide effective integration solutions.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Create and maintain comprehensive documentation for support processes, troubleshooting guides, and system configurations.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Stay updated with the latest MuleSoft features, tools, and industry best practices to enhance support capabilities.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Participate in on-call support rotation and provide after-hours support as needed.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Skills and attributes for success</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience 4-7 Years of experience required in MuleSoft with MuleSoft Certified Developer or Architect certification.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>To qualify for the role, you must have</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor's degree in Computer Science, Information Technology, or a related field.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">6 to 8 years of experience in MuleSoft development and support.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong knowledge of MuleSoft Anypoint Platform, including Mule ESB, API Manager, and CloudHub.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proficiency in integration patterns, API design, and RESTful services.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with troubleshooting and debugging MuleSoft applications.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with CI/CD processes and tools (e.g., Jenkins, Git).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Knowledge of cloud technologies and services (AWS, Azure, etc.) is a plus.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent problem-solving skills and attention to detail.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Ideally, you’ll also have</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MuleSoft Certified Developer or Architect certification.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with monitoring tools (e.g., Splunk, New Relic) for performance analysis.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Understanding of security best practices for API management.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we look for</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">A team of people with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Opportunities to work with EY Platform practices globally with leading businesses across a range of industries.</span></li></ul><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we offer</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.</span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Continuous learning: </strong>You’ll develop the mindset and skills to navigate whatever comes next.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Success as defined by you:</strong> We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Transformative leadership: </strong>We’ll give you the insights, coaching and confidence to be the leader the world needs.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Diverse and inclusive culture: </strong>You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</span></li></ul><p> </p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b></span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  </span></span></p>