Technology Consulting - SAP CX Consultant, Senior Associate
at EY
Location:
Employment Type: full_time
Job Description
<p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">The opportunity</span></span></span></span></span></span></span></b></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">You will be working on projects that are cross borders and sectors with a high performing team, by either supporting or implementing SAP solutions for our clients. You will also be provided with extensive learning opportunities through our leading-edge global SAP learning academy, Bootcamps, EY Badges and SAP certifications.</span></span></span></span></span></span></span></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Responsibilities:</span></span></span></span></span></span></span></b></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Your primary role will be to lead / participate in requirements gathering workshops, recommend viable solutions that will allow our clients realize the full potential of their investment in SAP CX technology. You will be part of a multi-disciplinary team, committed to delivering client outcomes in the CX space and to create long-term value for our clients. </span></span></span></span></span></span></span></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Requirements:</span></span></span></span></span></span></span></b></p><ul><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Minimum 3 years of end-to-end implementation experience in SAP Sales Cloud or SAP Service Cloud with S/4HANA integration.</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Hands on experience in configuration and the ability to relate business requirements for front office transformation to technical requirements is key.</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Strong understanding of activities required for each implementation cycle. </span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Good appreciation of industry practices, business processes in multiple industries.</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">A good understanding of the overall capabilities of the SAP CX suite and how each component complements each other is required. </span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Knowledge in any of the following is a plus: Qualtrics (EX or CX), Emarsys, Customer Data Cloud.</span></span></span></span></span></span></span></li></ul><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Skills and attributes for success</span></span></span></span></span></span></span></b></p><ul><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Strong analytical and problem-solving skills</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Strong drive to excel professionally, and to guide and motivate others</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Advanced written and verbal communication skills</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Dedicated, innovative, resourceful, analytical and able to work under pressure</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Foster an efficient, innovative and team-oriented work environment</span></span></span></span></span></span></span></li></ul><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">To qualify for the role you must have</span></span></span></span></span></span></span></b></p><ul><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">A bachelor’s degree in Computer Science, Business Information System, Marketing, Commerce or related discipline.</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Minimum of 3 years SAP working experience in either support of project implementation experience in SAP CX.</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">For project implementation role, you will need to have minimum one full lifecycle implementation of your core module </span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Willingness to travel for project assignments</span></span></span></span></span></span></span></li></ul><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"> </span></span></span></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Ideally, you’ll also have</span></span></span></span></span></span></span></b></p><ul><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Prior consulting experience and background</span></span></span></span></span></span></span></li><li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">SAP Certification</span></span></span></span></span></span></span></li></ul><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">What we look for</span></span></span></span></span></span></span></b></p><p> </p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.</span></span></span></span></span></span></span></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">What working at EY offers</span></span></span></span></span></span></span></b></p><p> </p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to be an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:</span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d"><b>Continuous learning</b>: You’ll develop the mindset and skills to navigate whatever comes next.</span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d"><b>Success as defined by you: </b>We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d"><b>Transformative leadership:</b> We’ll give you the insights, coaching and confidence to be the leader the world needs.</span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d"><b>Diverse and inclusive culture: </b>You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</span></span></span></span></span></span></span></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">If you can demonstrate that you meet the criteria above, please contact us as soon as possible.</span></span></span></span></span></span></span></b></p><p> </p><p><b><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">The exceptional EY experience. It’s yours to build.</span></span></span></span></span></span></span></b></p><p> </p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d"><b>EY | Building a better working world</b> </span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. </span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. </span></span></span></span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="font-family:'Noto Sans', sans-serif"><span style="color:#2d2d2d">Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</span></span></span></span></span></span></span></p>