Associate Customer Success Manager

<strong>Why N-able</strong><br><br><p style="margin: 0px;"><span style="font-size: 10pt;">At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt;">As a member of the Customer Success team, the Associate CSM will be the primary relationship holder between N-able and its partners. Leveraging their customer service abilities, industry knowledge, and relationship building skills, they will work with said partners to ensure they are achieving value with their existing subscriptions.</span></p><p style="margin: 0px;"><span style="font-size: 10pt;">More so, the Associate Customer Success Manager will drive new product adoption and achieve retention targets by delivering top client experience.</span></p> <br><strong>What You'll Do</strong><br><br><ul><li><span style="font-size: 10pt;">Act as the primary relationship holder and point of contact for partners in a defined territory.</span></li><li><span style="font-size: 10pt;">Impact retention rate and increase product adoption</span></li><li><span style="font-size: 10pt;">Ensure partners are using N-able best practices </span></li><li><span style="font-size: 10pt;">Drive awareness of N-able suite of product offerings and identify new opportunities</span></li><li><span style="font-size: 10pt;">Identify at-risk customers and turn their experiences around.</span></li><li><span style="font-size: 10pt;">Proactively identify opportunities to increase customer value.</span></li></ul> <br><strong>What You'll Bring</strong><br><br><ul style="margin-top: 0in;"><li><span style="font-size: 10pt;">Familiar with account management, sales, or customer service experience in the software industry.</span></li><li><span style="font-size: 10pt;">Understand how to engage and excite an audience.</span></li><li><span style="font-size: 10pt;">Creative problem-solving skills and an overall curious mindset</span></li><li><span style="font-size: 10pt;">Team focused mindset and ability to freely and openly share knowledge with others.</span></li><li><span style="font-size: 10pt;">Organized, with prioritization skills to manage a larger book of business</span></li><li><span style="font-size: 10pt;">SaaS experience is a plus.</span></li><li><span style="font-size: 10pt;">Experience with Salesforce, Tableau, and Outreach preferred.</span></li></ul> <br><strong>Purple Perks</strong><br><br><ul><li><span style="font-size: 10pt;">Competitive medical insurance for employees - optional dependent enrollment!</span></li><li><span style="font-size: 10pt;">Life and disability insurance coverage</span></li><li><span style="font-size: 10pt;">Supplemented local PTO days based on tenure, sick days and observed holidays</span></li><li><span style="font-size: 10pt;">2 Paid VoluNteer Days per year</span></li><li><span style="font-size: 10pt;">Employee Stock Purchase Program</span></li><li><span style="font-size: 10pt;">Meal Vouchers and Public Transportation Benefits</span></li><li><span style="font-size: 10pt;">Optional Gym Benefits</span></li><li><span style="font-size: 10pt;">N-ablite Learning – custom learning experience as part of our investment in you</span></li><li><span style="font-size: 10pt;">The Way We Work – our hybrid working model based on trust and flexibility</span></li></ul> <br><strong>About N-able</strong><br><br><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;">At <a href="https://www.n-able.com/" target="_blank" rel="noopener">N-able</a>, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.</span></p><p style="margin: 0px;"><span style="font-size: 10pt; color: #ffffff;">#LI-AM1</span></p><p style="margin: 0px;"><span style="font-size: 10pt; color: #ffffff;">#LI-Hybrid</span></p>