Partner Account Manager

<span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:1:j_id413:j_id415"><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:1:j_id413:j_id419">The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management.</span></span><br/><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:2:j_id413:j_id415"><span id="j_id0:j_id1:j_id265:j_id401:j_id402:j_id411:j_id412:2:j_id413:j_id419">Customer Retention &amp; Renewals: <br>• Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation <br>• Proactively monitor customer health, product usage and business outcomes to minimize churn risk <br>• Develop and execute partner success plans to secure on-time renewals and multi-year contracts <br>• Partner with Support and Technical resources to resolve renewal issues and blockers <br> <br>Growth &amp; Expansion: <br>• Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR <br>• Educate partner teams on product capabilities, roadmap, and best practices <br>• Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption <br> <br>Partner Enablement &amp; Success: <br>• Build deep, trusted relationships at multiple levels of the customer organization <br>• Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources <br>• Lead quarterly business reviews (QBR’s) focused on performance growth and alignment <br> <br>Operational Excellence &amp; Insights: <br>• Develop and execute joint business plans and go to market strategies <br>• Maintain accurate partner data, health scores, forecasting and activity tracking in CRM <br>• Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner / customer experience <br> <br>Experience: <br>• 2-5+ years of indirect Sales experience (Channel) <br>• Preferred 5+ years Account Management experience selling SAAS technology solutions <br>• Demonstrated success driving renewals &amp; retention, managing partner accounts, and improving customer health <br>• Strong understanding of SaaS metrics, customer lifecycle, and value-based engagement <br> <br>Skills &amp; Capabilities: <br>• Exceptional relationship-building, communication, and executive-level presentation skills <br>• Problem solving, negotiation and conflict resolution <br>• Strong project management, prioritization, and organizational skills to support customer escalation <br>• Organizational skills and computer competency to facilitate customer and business tracking, follow up and partner support <br>• Highly motivated self-starter, emotional intelligence, commercial acumen, and a customer-first mindset <br> <br>Tools: <br>• Familiarity with CRM (Salesforce), Clari, Microsoft applications <br> <br>Plenty of perks: <br>• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) <br>• Comprehensive health, dental and vision coverage <br>• 401(k) retirement match (100% matching up to 4%) <br>• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) <br>• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date <br>• 5 days paid yearly to volunteer (through Sage Foundation) <br>• $5,250 tuition reimbursement per calendar year starting 6 months after hire date <br>• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) <br>• Library of on-demand career development options and ongoing training offerings <br> <br>What it’s like to work at Sage: <br>Careers homepage - <a href="https://www.sage.com/en-us/company/careers/" target="_blank">https://www.sage.com/en-us/company/careers/</a> <br>Glassdoor reviews - <a href="https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm" target="_blank">https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm</a> <br>LinkedIn page - <a href="https://www.linkedin.com/company/sage-software" target="_blank">https://www.linkedin.com/company/sage-software</a> <br> <br>#LI-MT1</span></span>