ServiceNow-ServiceNow Architect-Manager

<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Service Now Manager</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Education Level</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor’s or Masters</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job purpose</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies</span></p><p> </p><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Responsibilities, Qualifications, Certifications - External</span></strong></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Requirements (including experience, skills and additional qualifications)</span></strong></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Technical skills requirements</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Build strong internal relationships within the firm and with other services across the organization</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Contribute to people-related initiatives including recruiting, retaining and training.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Maintain an educational program to continually develop personal skills of all staff</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">7 to 13 years of relevant experience, preferably from a top tier Global System Integrator</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Additional skills requirements</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Service Now CSA plus ServiceNow Implementation Certification (min 2 Certifications are mandatory)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">ITIL Intermediate, COBIT and or TOGAF certifications</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Agile and scrum master certifications</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">PMP certification</span></li></ul><p> </p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b></span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  </span></span></p>