GDS PH Consulting Delivery Excellence DEx Manager (Cebu)

<p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">EY GDS - Delivery Excellence Quality – Manager </span></strong></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.</span></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The opportunity</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are offering you a critical role in the organization. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Job Title: Manager - Quality Assurance and Service Delivery</span></strong><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Location: Philippines </span></strong></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">About the Role:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As a Manager in our Quality Assurance and Service Delivery team, you will play a pivotal role in overseeing the implementation of quality standards and identifying improvement opportunities within our projects. You will be responsible for ensuring the quality of deliverables and supporting the team in optimizing service delivery processes.</span></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key Responsibilities:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Oversee the implementation of quality standards and identify opportunities for improvement within project deliverables.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Act as the first level of internal Quality Control for project deliveries.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Conduct quarterly internal delivery reviews and provide guidance to the team for optimizing delivery processes.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Serve as the Single Point of Contact for:</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Publishing monthly dashboards to leadership.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Service delivery reporting and dashboard management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Driving service delivery improvement initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure that all process documentation, guidelines, checklists, and templates are up-to-date and published in the Quality Management System (QMS).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Define appropriate metrics dashboards within project management tools for their competencies.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Implement Agile (Scrum) and Waterfall methodologies, enabling project teams to adapt and support Agile implementations.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Facilitate project teams in setting up processes and metrics according to project scope and type.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Conduct process compliance checks and audits to ensure adherence to defined processes and procedures.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Plan and conduct project audits, monitoring the effectiveness of process implementation at the project level.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Perform gap analyses and recommend improvements based on industry best practices.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify high-risk engagements and collaborate with teams to mitigate associated risks.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Participate in weekly meetings with delivery team members to monitor progress on improvement actions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Support the project lifecycle from creation to closure, ensuring process implementation and facilitation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Engage in delivery status calls to monitor project status and proactively highlight issues to senior management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Analyze metrics to meet organizational KPIs and perform Customer Satisfaction (CSAT) analysis to enhance team performance.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Define operational excellence metrics and develop actions to improve customer satisfaction.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Manage proactive risk assessments for consulting projects on a weekly basis.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Act as the Single Point of Contact for industry quality certifications, collaborating with teams to implement certification requirements.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Support organizational initiatives driven by leadership, such as productivity improvement and automation.</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Skills and Attributes for Success:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong communication skills with the ability to collaborate effectively with business delivery teams.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Proficient in driving process and technical audits.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Analytical thinker with a strong team-player attitude.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ability to lead diverse teams and create quality process documentation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Well-organized with a keen attention to detail.</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">To Qualify for the Role, You Must Have:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    A college degree in a related technology field (Computer Science, Engineering, etc.).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Approximately 8 to 12 years of experience in delivery and service excellence within software delivery.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Knowledge of Software Development Life Cycle (SDLC), Waterfall, and Agile methodologies (Scrum, SaFE).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Familiarity with CMMI Level 5 processes (preferably CMMI 2.0) and experience with CMMI certifications.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Understanding of quality processes and improvement tools.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Experience in risk management and handling customer escalations.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ability to interact across various organizational levels.</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Additionally, Good to Have:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Knowledge of project management tools such as JIRA, TFS, or Azure DevOps.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Familiarity with DevOps and automation tools.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Understanding of Configuration Management and Lean/Six Sigma methodologies.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Knowledge of Managed Services programs (ITIL V4).</span><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">What We Look For:</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    A team of individuals with commercial acumen, technical expertise, and a passion for learning in a dynamic environment.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    An opportunity to be part of a market-leading, multi-disciplinary team of professionals in a globally integrated transaction business.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Opportunities to collaborate with EY practices worldwide, engaging with leading businesses across various industries.</span></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">What working at EY offers</span></strong></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Support, coaching and feedback from some of the most engaging colleagues around</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Opportunities to develop new skills and progress your career</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    The freedom and flexibility to handle your role in a way that’s right for you</span></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">About EY</span></strong></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.</span></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.</span></strong></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Join us in building a better working world.  </span></strong></p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Apply now</span></strong></p><p> </p><p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>EY | Building a better working world</b></span></span></p><p> </p><p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. </span></span></p><p> </p><p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</span></span></p><p> </p><p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  </span></span></p>