Service Delivery Center, Senior Analyst, Payments Testing

<div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Location: Charlotte, Jacksonville</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we’re all in to shape your future with confidence. </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.</span></p></div><div> </div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Service Delivery Center, Quality Assurance Senior Analyst, Payments Testing </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry.  This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients.  If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The Opportunity</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects.</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">See examples of our work here: <a href="https://www.youtube.com/playlist?list=PL3ZOd0y-i_r41oVev0pqtntzI-oKTm1Mm">https://www.youtube.com/playlist?list=PL3ZOd0y-i_r41oVev0pqtntzI-oKTm1Mm</a>  </span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">And hear us talk about leading technology, our patented technology and thought leadership here: <a href="https://www.youtube.com/watch?v=0blgIGDLwds&amp;list=PL3ZOd0y-i_r5jCKYgzCL23hdpqmFCpTQe&amp;index=2">https://www.youtube.com/watch?v=0blgIGDLwds&amp;list=PL3ZOd0y-i_r5jCKYgzCL23hdpqmFCpTQe&amp;index=2</a>   </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics.  Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Your Key Responsibilities</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients.  Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Skills and attributes for success</strong></span></p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Works directly with the client engagement and delivery center leadership teams on executing the Engagement Management Framework</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Planning, designing and implementing tools or assets to solve complex problems, including primarily custom Java-based tools and frameworks</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Developing client relationships across multiple levels and support sales efforts</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Contributes consistently to the development of technical solutions throughout the solution delivery center</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Leads team meetings (e.g., status meetings)</span></li></ul><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Provides detailed review of team’s work product (i.e., associates and analysts)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Produces high-quality deliverables with no supervision</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>To qualify, you must have</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 3 years of relevant work experience</span></li></ul><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Domain expertise in Banking</span></li></ul><ul><li style="list-style:none;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with Enterprise Money Movement services and integrations (Wire, ACH, RTP, EFT, etc.)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Deep understanding of ISO 20022 standards, including message structures, business processes, and data elements.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">ISO Test Case Design: Ability to design comprehensive ISO test cases (CHIPS, FEDWIRE, SWIFT Payments Analyst | SWIFT GPI | WIRES | SEPA | FX|TGT2 | ISO20022| CBPR+| PEGA | FLEXCUBE | OBPM | MTS | FIRCO |) that cover all aspects of ISO 20022 message flows and scenarios.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Demonstrated experience in Banking (Consumer, Commercial banking, or Payments) specifically in one of the following domains:</span><ul style="list-style-type:square"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Deposit and Loan Operations, ATM, Debit, Prepaid Cards, ACH, Wires</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Treasury Management, Investments, Credit Processes</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Payment Products and Lifecycle, Payment Authorization and Clearing</span></li></ul></li></ul></li></ul><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Passion and interest for solving problems using technology</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Seeing problems as challenges and opportunities, not roadblocks</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Technical knowledge with all aspects of the software lifecycle including design, architecture, development and testing</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">3 years of experience and strong knowledge in Java and OOP concepts</span></li><ul type="circle"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge in common Java libraries and concepts such as linked hash maps, serialization, etc</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in Java development and architecture best practices</span></li></ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At least 2 years of experience with test automation using tools such as Junit, Selenium, REST Assured</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At least 2 years of experience with at least 3 of these concepts:</span></li><ul type="circle"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Design, implementation and usage of complex test automation frameworks</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Data querying (Example: SQL)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Data analytics and statistics (variant distribution, data sampling, trend analysis, predictive modeling or forecasting)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Any sub-area or use case of Artificial Intelligence (machine learning, natural language processing, etc)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">CICD implementations and tools (example: Jenkins, Ansible, GitLab)</span></li></ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of Banking regulatory frameworks and compliance standards in the payments space.</span></li></ul><ul><li style="list-style:none;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of regulatory requirements and compliance standards related to ISO 20022 (OFAC, RTP, EFT ,PEGA, REG Z/E, Dispute, FX)</span></li></ul></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">ISO20022 simulator experience with any of the leading tools Iliad, neaPay, Unifits, Nimbusnext BlitzzPay, Sipay, XMLdation, Ascert, and Coreum</span></li></ul><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working knowledge in web technologies such as Angular, React, HTML/CSS, etc</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Innovative and creative mind to think outside of the box</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Resourceful and able to find possible solutions to problems individually and within a team</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Sharing your knowledge and developing engagement tools and enablers to build capability for the practice</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Developing client relationships across multiple levels and support sales efforts</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Effectively leading and mentoring others technically and professionally</span></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Ideally, you’ll also have</strong></span></p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Certifications or degree specializations in application development, analytics, test automation or artificial intelligence preferred</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Agile certification preferred</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we look for</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What working at EY offers </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:</span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">A collaborative environment where everyone works together to create a better working world</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent training and development prospects, both through established programs and on-the-job training</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">An excellent team of senior colleagues, dedicated to managing and varying your workload</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support, coaching and feedback from some of the most engaging colleagues around</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Opportunities to develop new skills and progress your career</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The freedom and flexibility to handle your role in a way that’s right for you</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>About EY </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Make your mark. </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Apply now. </strong></span></p><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we offer you</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_gl%2Fcareers&amp;data=05%7C02%7Cdeborah.compagner%40ey.com%7C41999b589ae04d7f6b8a08dd04d62e9a%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638672040144488329%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Mb96MEoh9R3oQ1cGLr73tEDtKTSUYCyfOhCZ%2BmMHY9w%3D&amp;reserved=0">more</a>.</span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $67,000 to $136,800.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Are you ready to shape your future with confidence? Apply today. </strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY accepts applications for this position on an on-going basis.<strong>  </strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">For those living in California, please click <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_us%2Flegal-and-privacy%2Ffair-chance-ordinance&amp;data=05%7C02%7CKatie.Fusco%40ey.com%7Ca854c911111641604b1908dcbae61395%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638590744554256267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=OMroKPwn6YEFe32dLGrEivljaobbnMbqSwp4tFRvnfc%3D&amp;reserved=0">here</a> for additional information.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>EY  |  Building a better working world</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at <a href="mailto:ssc.customersupport@ey.com">ssc.customersupport@ey.com</a>.</span></p></div>