MS - CRM Technical - Senior

<div style="font-family:Arial;font-size:1.0em"><p>At EY, we’re all in to shape your future with confidence. </p><p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. </p><p>Join EY and help to build a better working world. </p></div><div style="font-family:Arial;font-size:1.0em"> </div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Description</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">A skilled D365 CRM Technical candidate with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging both functional knowledge and technical expertise to deliver robust CRM solutions while leading a team of consultants.</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key Responsibilities:</strong></span></p><p> </p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Functional Consulting:</strong></span></li></ul><ul><li style="list-style:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Map business processes to Dynamics 365 CRM capabilities.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to configure CRM modules (Sales, Customer Service, Marketing).</span></li></ul></li></ul><p> </p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Technical Development:</strong></span></li></ul><ul><li style="list-style:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Customize CRM using JavaScript, HTML, and Plugins.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Design and implement Workflows, Custom Actions, and Business Rules.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop and deploy PCF (PowerApps Component Framework) controls.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work with Virtual Tables to integrate external data sources.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Build and maintain Canvas Apps for tailored user experiences.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Integrate CRM with other systems using Web APIs and Azure services.</span></li></ul></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Optimize the use of out-of-the-box features and identify areas for custom development.</span></p><p> </p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Support &amp; Documentation:</strong></span></li></ul><ul><li style="list-style:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Document technical specifications, configurations, and user guides.</span></li></ul></li></ul><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Required Skills:</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong experience in Dynamics 365 CRM (Customer Engagement).</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proficiency in:</span><ul><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">JavaScript, HTML, C#/.NET for plugin development.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Power Platform: Canvas Apps, Power Automate, PCF.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Dataverse, Virtual Tables, Custom Actions, Workflows.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">SQL, FetchXML, SSRS for reporting.</span></li></ul></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with Azure Functions, Logic Apps, and API integrations.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent communication and problem-solving skills.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong team coordination abilities.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Preferred Qualifications:</strong></span></p><p> </p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Microsoft certifications in Dynamics 365 or Power Platform.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with Agile/Scrum methodologies.</span></li></ul><p> </p><div style="font-family:Arial;font-size:1.0em"><p><b>EY | Building a better working world </b></p><p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div>