Senior Consultant- ServiceNow Developer

<div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we’re all in to shape your future with confidence. </span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. </span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Join EY and help to build a better working world. </span></p></div><div style="text-align:justify"> </div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The opportunity </strong></span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’re looking for a ServiceNow Senior Consultant who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with IT service management, ITIL framework and ServiceNow platform is essential to be successful in this role.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Your key responsibilities </strong></span></p><ul style="text-align:justify"><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The Senior Consultant is the functional and technical expert.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Work on ServiceNow-based projects which includes designs, code reviews, best practices, solution advice etc.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Design and implement complex solutions to meet customer requirements.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Configure and implement custom applications/modules.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Participate in workshops with customers to assess current processes and establish future-state processes.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Provide oversight and unit testing of code developed by partner or customer employees.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Align closely with peers to ensure delivery on time, on budget, on scope.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support teams working in other domains to satisfy integration needs.</span></li></ul><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Skills and attributes for success </strong></span></p><ul style="text-align:justify"><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong written and verbal client-facing communication and presentation skills; should be comfortable interacting with clients.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in preparing and delivering orals presentations.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">An interest in staying abreast of business and industry trends as it relates to ServiceNow.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">A forward thinker and self-starter that thrives on and adapts quickly to new challenges.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">A strong work ethic, an ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong knowledge of the overall ServiceNow roadmap and experience with assisting clients to understand the myriad of options available to them.</span></li></ul><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>To qualify for the role you must have</strong></span></p><ul style="text-align:justify"><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum 4-8 years of experience in software development.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum of 1-3 years of ServiceNow implementation experience in complex environments.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large-scale systems.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proficient in all phases of the Application Development lifecycle with experience in an agile environment.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to travel up to 50% OR Ability to work outside of local time zone</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Industry domain expertise in any of:  Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Success driving complex issues through analysis and resolution</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience working collaboratively</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong understanding of ServiceNow platform architecture, applications, and modules.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with integrations between ServiceNow and other tools/systems.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to work independently and manage multiple task assignments.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">ServiceNow certifications are preferred.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.</span></li></ul><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Ideally, you’ll also have </strong></span></p><ul style="text-align:justify"><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">CTA certification or pursuing a CTA certification will be a plus.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with security operations.</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Previous experience with regulatory or compliance based technical solution delivery.  </span></li></ul><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we look for</strong></span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you. </span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">This job posting relates to an existing vacancy within our organization.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we offer</strong></span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.</span></p><ul style="text-align:justify"><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Vancouver &amp; Toronto : $88,000 to $132,000</span></li><li style="text-align:justify;font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Victoria :  $80,000 to $120,000</span></li></ul><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Are you ready to shape your future with confidence? Apply today.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">To help create the best experience during the recruitment process, please describe any accommodations you may need.</span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Inclusiveness at EY </strong></span></p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">  </span></p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. </span></p><p style="text-align:justify"> </p><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Learn about our commitment to Inclusiveness at <a href="https://www.ey.com/en_ca/about-us/corporate-responsibility/equity">https://www.ey.com/en_ca/about-us/corporate-responsibility/equity</a></span></p><p style="text-align:justify"> </p><div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>EY | Building a better working world</strong></span></p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</span></p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</span></p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</span></p><p style="border:none;padding:0.0in;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p></div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.</span></p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"> </p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.</span></p>