GMS-Senior-Azure AD - AD

<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p> </p><p> </p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Global Managed Service – Identity and access Management – Senior</span></strong></p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance</span></p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key Requirements / Responsibilities: </span></strong></p><ul><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop, maintain, and enforce operational procedures and documentation for Azure AD management.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Mentor junior operations support analysts and contribute to their professional development.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive automation and process improvement initiatives to enhance IAM operational efficiency.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Mentor junior operations analysts and contribute to the development of training materials and best practices</span></li></ul><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Preferred Skills:</span></strong></p><ul><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong analytical, troubleshooting, and decision-making skills.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent communication and leadership abilities, with a track record of successful stakeholder management.</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar</span></li></ul><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Education:</span></strong></p><ul><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.</span></li></ul><p style="margin:0.0cm 0.0cm 8.0pt 72.0pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work Requirements:</span></strong></p><ul><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to travel as required</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to be on call support engineer and work occasional overtime as required</span></li><li style="text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to work in shifts as required</span></li></ul><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b></span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  </span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find 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