GMS-Staff-CyberArk

<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p><p> </p><p> </p><p> </p><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Global Managed Service – Privileged Identity and access Management – Staff</span></strong></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field.</span></p><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key Requirements / Responsibilities:</span></strong></p><ul><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Document standard operating procedures, system configurations, and incident reports.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist in the development and delivery of CyberArk user training and awareness programs.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Stay up-to-date with the latest CyberArk features, updates, and industry best practices.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment</span></li></ul><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Preferred Skills:</span></strong></p><ul><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Basic understanding of cybersecurity principles and practices.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with Windows and Unix/Linux operating systems.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Knowledge of Active Directory and LDAP is a plus.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong analytical and problem-solving skills.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent communication and interpersonal skills.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to work in a fast-paced, team-oriented environment.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to learn and adapt to new technologies and challenges.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Any experience with CyberArk or other PAM solutions is beneficial but not required.</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Certifications such as CyberArk Defender or Sentry are desirable but not mandatory for entry-level applicants</span></li></ul><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Education:</span></strong></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.</span></p><p> </p><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work Requirements:</span></strong></p><ul><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to travel as required</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to be on call support engineer and work occasional overtime as required</span></li><li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness to work in shifts as required</span></li></ul><p> </p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b></span></span></p><p><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"> <br>EY 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