ServiceNow - IT/OT Asset Management Manager - Tech Consulting - Open Location

<div><p><span style="font-family:arial, helvetica, sans-serif">Location: Anywhere in Country</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">At EY, we’re all in to shape your future with confidence. </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.</span></p></div><div> </div><p><span style="font-family:arial, helvetica, sans-serif"><strong>ServiceNow Consulting Manager – </strong><strong>IT and Operational Technology (OT) Asset Management</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.</span></p><p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif"><strong>The opportunity</strong></span></p><p> </p><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.</span></p><p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p><p><span style="font-family:arial, helvetica, sans-serif"><strong>Your key responsibilities</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.</span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide direction and feedback to team members, ensuring successful task completion.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>Skills and attributes for success</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT/OM Asset Management process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.</span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to build and foster client relationships and demonstrate the value of EY services</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent business acumen with the ability to make fact-based decisions and resolve conflicts</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources</span></li></ul><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to support pre-sales efforts including creating proposals and estimates</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to create high quality deliverables and project artifacts</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>To qualify for the role, you must have</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Typically, no less than 4 - 6 years of relevant ServiceNow IT/OM Asset Management project experience</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)  </span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Minimum of 2 of the following ServiceNow certifications:   </span><ul style="list-style-type:circle"><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Implementation Specialist – Hardware Asset Management  </span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Implementation Specialist – Software Asset Management </span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Implementation Specialist – Data Foundations  </span></li></ul></li></ul><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">5+ years of Big 4 or equivalent consulting experience</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience leading teams and supervising others</span></li></ul><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">A driver’s license valid in the U.S.</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to travel to meet client needs</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>Ideally, you’ll also have</strong></span></p><p> </p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Implementation Specialist – Discovery</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">ServiceNow Certified Implementation Specialist – Vulnerability Response</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Performance analytics and reporting experience – certifications are a plus </span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) </span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>What we look for</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.</span></p><div><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>What we offer you</strong></span><br><span style="font-family:arial, helvetica, sans-serif">At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_gl%2Fcareers&amp;data=05%7C02%7Cdeborah.compagner%40ey.com%7C41999b589ae04d7f6b8a08dd04d62e9a%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638672040144488329%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Mb96MEoh9R3oQ1cGLr73tEDtKTSUYCyfOhCZ%2BmMHY9w%3D&amp;reserved=0">more</a>.</span></p><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $142,600 to $261,500.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.</span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>Are you ready to shape your future with confidence? Apply today. </strong></span><br><span style="font-family:arial, helvetica, sans-serif">EY accepts applications for this position on an on-going basis.<strong>  </strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">For those living in California, please click <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_us%2Flegal-and-privacy%2Ffair-chance-ordinance&amp;data=05%7C02%7CKatie.Fusco%40ey.com%7Ca854c911111641604b1908dcbae61395%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638590744554256267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=OMroKPwn6YEFe32dLGrEivljaobbnMbqSwp4tFRvnfc%3D&amp;reserved=0">here</a> for additional information.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif"><strong>EY  |  Building a better working world</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif">EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at <a href="mailto:ssc.customersupport@ey.com">ssc.customersupport@ey.com</a>.</span></p></div>